RESERVATIONS POLICY

Reservations Timings:
Lunch reservations between 12:00pm and 12:30pm, and dinner reservations between 5:30pm and 6:45pm are booked on a 2 hour dining time with the table rebooked shortly after. Reservations of 6 or more guests are booked on a 2.5 hour dining time with the tables rebooked shortly after each reservation.

Reservation Confirmation:
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at OTTO. Should you cancel your reservation within 48 hours of the arrival time or fail to show for the booking, a cancellation charge of $100 per person will be incurred. Please contact us on (02) 9368 7488 or reservations@otto.net.au to make any amendments to your reservation.

Guest Contact Details:
In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at OTTO. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and cleared from our system after 28 days.

Additional Safety Measures:

OTTO will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

Seating Requests:
OTTO will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.

Service Charge:
A discretionary 10% service charge is applied to all table of 10 or more guests as a gratuity paid directly to our staff.

Accepted Payment Methods:
During the Covid-19 pandemic we are pleased to accept payment by debit and credit card. Please note cash will not be accepted.

Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.

Sunday Surcharge:
Should your reservation fall on a Sunday a surcharge of 10% will apply to all food and beverage prices.

Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 12.5% will apply to all food and beverage prices. From the 1st of July 2022, a surcharge of 15% will apply to all food and beverage prices.