RESERVATIONS POLICY

Reservation Timings – Friday’s & Saturday’s: Later lunch reservations at 2pm, 2.15pm, 2.30pm and 2.45pm are booked on a limited dining time, with the tables to be vacated by 5pm. Early evening reservations from 5.30pm to 6.30pm are booked on a limited dining time, with the tables rebooked shortly after.

Reconfirmation:
We will reconfirm your reservation within the week of your booking. If you think you may be unavailable, please contact us on (07) 3835 2888 or reservationsbrisbane@otto.net.au

Venue Information:
We are located on Level 4 at 480 Queen Street, opposite Customs House. For access via Queen Street please take the elevator to Level 4. For access via Adelaide Street, please take the escalator to Level 4.

Cancellation Policy:
Non Special Events Days: Credit card details are required to secure all bookings of 8 guests or more guests. Should you need to cancel your reservation or reduce your guest numbers within 24 hours of your booking, a cancellation charge of $50 per person will be incurred. Please contact us (07) 3835 2888 or reservationsbrisbane@otto.net.au to make any amendments to your reservation.

Seating Requests:
OTTO will do its best to accommodate all seating requests, which are always noted at the time of the booking. We are unable to guarantee your request however, as table allocations are finalised on the day.

Service Charge:
A discretionary 10% service charge is applied to all tables for 10 or more guests as a gratuity paid directly to staff.

Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 10% will be applied to all food and beverage prices.

Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.